MSECURE SYNC HOW TO
MSECURE SYNC UPDATE
MSECURE SYNC PRO

MSECURE SYNC PRO

REMINDER: If you purchased a V5 Pro license, you have been given a V6 Essentials account at no cost. To learn more about our subscription plans, visit our website. A Premium subscription includes these and new features like Cross-Account Sharing and adding Tags.

What is the difference between an Essentials and Premium subscription?Īn Essentials subscription includes everything a V5 Pro user had in mSecure 5 with a few new features like Browser Extensions. That being said, if you have automatic updates turned on for your device, mSecure will be updated to V6 as it is the latest version of mSecure. We can only submit updates to our app, and after it is approved by those companies, they will deliver it to your device(s) based on their app store guidelines. Apple, Google and Microsoft do not allow this and we do not wish to force you to download anything you do not want.

MSECURE SYNC UPDATE

Why was I forced to upgrade to mSecure 6?Īs third-party developers, we cannot force an update or any app to be downloaded onto your devices.

MSECURE SYNC HOW TO

This issue has since been resolved for future users in 6.0.235.0, though if you updated immediately and have this issue, please refer to our support article to learn how to retrieve your V5 Groups. Unfortunately, the first release of mSecure 6 for Windows, had an issue converting Groups into Tags. Where have my Groups gone in mSecure on my Windows computer? Check the iTunes and Mac App Stores, Google Play Store, and Microsoft Store to update mSecure! MSecure 6 was gradually rolled out and is now available in all of the app stores. Why is mSecure 6 not available in my device’s app store? In other words, you have not lost your V5 Pro license. This includes all of the features you used in V5 with a few new additions. TO CLARIFY: Regardless of how you may interpret the messages throughout the app, if you had an mSecure 5 Pro license, you now have an mSecure 6 Essentials subscription at no cost. The trial is not for the features you’ve already paid for but only for new Premium features such as the Sharing Center, multiple Tags, etc. Your account is an Essentials account now, so once the Premium trial is over, you will then have an Essentials plan going forward at no cost to you. You are also given a 30-day trial to our new Premium subscription tier in mSecure 6. You are receiving a free subscription to our new Essentials tier which includes all features (and more) you had in V5. If you are an mSecure 5 Pro/paid user, you will not lose any features that you had in V5. There has been some confusion with the change to subscriptions so we want to clarify how the new model works. V5 Paid Users do not lose any functionality Since we hope this post will resolve almost two thousand emails we received, we will not be responding to any unanswered support requests sent prior to. Please read carefully through this list of common issues, then if none of them address the issue you’re experiencing, please send a support request so we can prioritize it and respond in a more timely manner.

Most of these requests are very similar in nature and we’re hoping this post will address 90% of the questions or concerns you may have.

With the release of mSecure v6, we have received an overwhelming number of support requests and with our small support staff, it would take weeks to respond to each individual question or concern.

Msecure sync